/ STORE POLICY
1. General Information
Welcome to MyEpoxy! We value your trust and are committed to providing a seamless shopping experience. By placing an order, you agree to the terms outlined below. This store policy complies with German e-commerce laws, including DSGVO (data protection), BGB (German Civil Code), and EU consumer rights regulations.
2. Shipping & Delivery
2.1 Delivery Areas
We currently deliver within Germany and selected EU countries. If your country is not listed at checkout, please contact us.
2.2 Shipping Times
Standard shipping: 2-5 business days within Germany.
EU shipping: 3 to 6 business days.
Express delivery option available for an additional charge. Orders are processed within 4 business days after payment confirmation, if they are in stock.
2.3 Shipping Costs Germany: €4-8 (Free for orders above EU: €50 (Varies by country and weight of package). Customers will be informed of shipping costs at checkout before payment.
2.4 Order Tracking
Once your order is dispatched, you will receive an email with a tracking number and link to follow your shipment (depends on shipping company of your choice).
3. Returns & Refunds
3.1 Right of Withdrawal (Widerrufsrecht)You have 14 days from the date of receiving the goods to cancel your order without providing a reason.To exercise your right of withdrawal, send a written request to [Your Contact Email and phone] with your order details. You must return the goods within 14 days after notifying us.
3.2 Return Conditions
The product must be unused, undamaged, and in its original packaging. Items that are customized, perishable, or hygiene-related (e.g., cosmetics, personal care items) cannot be returned. If an item arrives damaged, contact us within 48 hours of delivery with photos of the damage.
3.3 Refund Process
Refunds will be issued within 14 days after we receive and inspect the return.
Refunds are processed through the original payment method. Return shipping costs: Thr buyer is covering that.
4. Payment Methods
We offer the following payment options: Bank transfer (Vorkasse): Orders are processed after the payment is received. PayPal: Secure online payments, including PayPal Buyer Protection.Credit/Debit cards: Visa, Mastercard, American Express.Klarna (Buy Now, Pay Later): Available for German customers.SEPA Direct Debit: Available for EU-based customers.
5. Data Protection & Privacy (DSGVO Compliance)
5.1 Collection of Personal DataWe collect necessary customer data for order processing, including:Name, address, and contact details for delivery and invoicing. Payment details processed securely through third-party providers.
5.2 Data UsageYour data is used only for order fulfillment and customer service.We do not share your data with third parties except for shipping and payment processing partners.
5.3 Data Security Our website is secured with SSL encryption to protect sensitive information.Customers can request data deletion at any time by contacting us - mamarie30ma@gmail.com.
For full details, please review our Privacy Policy.
6. Warranty & Liability
6.1 WarrantyOur products come with a statutory two-year warranty under German law.If an item is defective, customers can request a repair, replacement, or refund.Warranty does not cover damage from misuse, improper handling, or wear and tear.
6.2 Liability
We are not responsible for damages due to improper use of our products.In cases of force majeure (e.g., natural disasters, strikes, pandemics), delivery delays may occur.
7. Customer Support & Contact Information
For any questions, order issues, or returns, please contact us on mamarie30ma@gmail.com or Phone: +4915566394465 Address: Firlstr. 16A, 12459 Berlin, Deutschland. Business Hours: 8am-4pm
8. Legal Information & Dispute Resolution
8.1 Compliance with German Law
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This store policy is in accordance with German consumer protection laws and EU regulations.Any disputes will be handled under the jurisdiction of Berlin.
Thank you for shopping with MyEpoxy! We appreciate your trust.