Frequently Asked Questions (FAQ)
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Q: What types of products do you sell?
A: We specialize in high-quality epoxy resin products, including handmade decorations, jewelry, coasters, trays, furniture pieces, keychains, wall art, and custom resin designs.
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Q: Are your products truly handmade?
A: Yes! Every item is handcrafted with care, meaning no two pieces are identical. Minor variations in color and pattern are natural.
Q: What materials do you use in your products?
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A: We primarily use high-quality, non-toxic epoxy resin, combined with pigments, dyes, mica powders, alcohol inks, metallic flakes, dried flowers, wood, and other decorative elements.
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Q: Are your resin products safe for children and pets?
​A: Once fully cured, our resin products are non-toxic and safe to use. However, they should not be chewed or ingested, and small items should be kept away from children.
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Q: Can I request a specific color or design for a product?
A: Absolutely! We offer custom designs, and you can request specific colors, shapes, and embedded materials.
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Q: Do you use eco-friendly resin?
A: We aim to use eco-conscious and low-VOC (volatile organic compound) resins where possible. Contact us for more details on specific products.
2. Ordering & Payment
Q: How do I place an order?
A: Add your chosen items to the cart and proceed to checkout. Fill in your shipping details and select a payment method to complete your purchase.
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Q: Can I place a custom order?
A: Yes! Contact us via email or through our website to discuss your custom design.
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Q: Do you offer discounts for bulk purchases?
A: Yes, we provide discounts on large orders. Please reach out for a custom quote.
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Q: Do I need an account to place an order?
A: No, but creating an account allows you to track orders and store your information for future purchases.
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Q: What payment methods do you accept?
A: We accept:PayPalCredit/Debit Cards (Visa, Mastercard, American Express)Klarna (Buy Now, Pay Later)SEPA Direct DebitBank Transfer (Vorkasse)
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Q: Can I cancel or modify my order after placing it?
A: Orders can only be modified or canceled if they have not yet been processed. Please contact us as soon as possible.3. Shipping & Delivery
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Q: Where do you ship to?
A: We currently ship within Germany and selected EU countries. Contact us if you need international shipping options.
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Q: What are the shipping costs?
A: Shipping costs depend on weight, location, and shipping method. Rates are displayed at checkout.
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Q: How long does it take for my order to arrive?
A: Standard delivery in Germany takes approximately 2-4 business days. EU delivery times vary.
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Q: How can I track my order?
A: You will receive a tracking link once your order is dispatched.
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Q: What happens if my package gets lost or damaged?
A: If your package is lost or arrives damaged, contact us immediately with photos, and we will assist you in filing a claim.4.
Returns & Refunds
Q: Can I return my order if I am not satisfied?
A: Yes, you have 14 days to return an item as long as it is unused and in its original packaging.
Q: How do I initiate a return?
A: Contact us via email with your order details. You will receive instructions for returning your item.
Q: Who covers the return shipping costs?
A: If the item is defective, we cover the return costs. Otherwise, the customer is responsible.
Q: What if my order arrives damaged?
A: Please send us clear photos within 48 hours of delivery so we can arrange a replacement or refund.
5. Product Care & Safety
Q: How do I clean my resin products?
A: Wipe with a soft, damp cloth. Avoid harsh chemicals and abrasive materials.
Q: Can resin products withstand heat?
A: While resin is heat-resistant, it is not heatproof. Avoid placing hot objects directly on resin surfaces.
Q: Can my resin item be used outdoors?
A: Some of our products are UV-resistant, but prolonged exposure to direct sunlight may cause yellowing over time. In hot places where is the sun strong or during summer when you dont put your garden epoxy furniture in a shed. Most visible its with clear ​ epoxy. With coloured resin it not evenvisible, depends on color and tone.
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Q: Are your resin coasters and trays food-safe?
A: Certain items are coated with food-safe resin, but not all. The ones which can touch food are.
6. Custom Orders & Wholesale
Q: Do you offer corporate gifts or event favors?
A: Yes! We can create bulk resin gifts for weddings, corporate events, or special occasions.
Q: How long does it take to complete a custom order?
A: Custom orders typically take 7-10 days to complete before shipping, depending on complexity.
Q: Can I request a specific shape or mold?
A: We offer a variety of molds but can also create custom molds for special projects.
7. Contact & Customer Support
Q: How can I reach customer support?
A: You can contact us via email at mamarie30ma@gmail.com or phone at +4915566394465.
Q: What are your customer service hours?
A: Our support team is available 9am - 4pm.
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